The Challenge

Plastics Products experienced considerable growth in their business, and their IT infrastructure was struggling to support the increase in volume and demand. The server was having problems with email functionality, and system response time resulting in delays and creating downtime. As Melissa Clark, Operations Manager for Plastic Products described it, "We were outgrowing the capabilities of our existing IT provider, and our business depends on our systems running effectively. We cannot afford to have downtime."

Plastic Products was hesitant at first to switch IT service providers. They liked dealing with a small IT provider for their break and fix needs. The technician was able to serve them quickly, and had become like an extension of their team. Melissa and her team knew they needed to transition to an IT solution provider with more depth and breadth of knowledge and capacity, but they didn't want to sacrifice the personal and custom support they had grown to expect.

The Switch

When Melissa first met with Biz Technology Solutions, Inc. (BTS), they made it comfortable and brought a personal touch to the process and really listened to her needs in order to develop the best custom support solution. In order to better serve Plastic Products' current and future technology requirements, Biz Technology recommended their EnterpriseIT360 service package. For an affordable monthly fixed cost, this solution provided Plastic Products with unlimited support and access to a small group of engineers, offering them the personal, custom support they demanded.

This solution included a dedicated account manager who conducts monthly business intelligence meetings to review various metrics, assess the performance of the system and identify ways to improve performance and keep total technology costs down.

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